Flookup Data Wrangler Refund Policy
Flookup is a digital Google Sheets add-on sold since 2018. This page explains how the free trial, the one-time lifetime licence and any valid refund requests work.
Try It Before You Buy It
The demo spreadsheet is a read-only walkthrough of the custom functions and formulas on sample data. It lets you view the formula examples, explanations and sample outputs, but it is not an editable workbook and it does not let you run the add-on in your own sheet.
If you want to test Flookup in real work, the free trial gives you full access for 7 days, with no credit card, and the same AI-powered tools you would use after buying.
Payments Are Processed by PayPal
Every payment is processed by PayPal. If a purchase never arrives or is materially defective, tell us and we will review it under this policy.
Before opening a formal dispute with the payment processor, please contact us first. That is usually faster and gives us a chance to resolve the issue directly.
Change of Mind Is Not a Refund Trigger
The licence is activated as soon as payment completes and access to the software is delivered instantly.
Because digital software is used immediately, refunds for change of mind are generally not offered once the product has been delivered. That is standard for digital tools and keeps the pricing sustainable.
If Something Is Genuinely Wrong, We Make It Right
If a defect on our side stops Flookup from working as described or a billing error occurs, we will review a refund request.
Please ask within 14 days of purchase and include your Profile ID and purchase receipt. We may resolve the issue with a fix, credit or refund depending on the circumstances.
Processing Time
If a refund is approved, it is processed within 5 to 7 business days. The funds are returned to the original payment method used at the time of purchase.
The Trial and the Lifetime Licence
Every account starts with a free 7-day trial that costs nothing and needs no credit card. When the trial ends nothing is charged, because there is nothing to charge.
The Pro licence is a one-time payment of $89 and never expires, so nothing renews and there is nothing to cancel. AI features run on your own key from Google Gemini or OpenAI and Flookup meters nothing. Cleaning, deduplication, standardisation and profiling are unlimited.
If a refund is approved, the licence is revoked immediately and the tools lock at that point.
Need Help or Just a Question?
For help or questions about this policy, contact us.