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Questions and Answers to Get You Started

How do I start my subscription?

You can subscribe at anytime in 5 easy steps:

    1. Click here to install Flookup from the Marketplace. Make sure that you created the spreadsheet in which you are installing Flookup and that it is not in a shared drive.

    2. Open the secure form located in your spreadsheet menu at Add-ons > Flookup > Manage subscription > Subscribe.

    3. Choose your Flookup Plan. It can either be a Professional or Standard plan.

    4. Enter the email address you were logged into when you created the spreadsheet (all letters should be in lower case) and click "Proceed". You will be redirected to PayPal where you can complete payment using your account or as a guest.

    5. Click the "Refresh" button located at Add-ons > Flookup > About Flookup in your spreadsheet menu, to fetch your current subscription status.


  • You will be automatically charged the full fee of the plan you selected above after your trial period ends.

  • The Lifetime plan contains all features but it does not have a trial period.

How do I cancel my subscription?

You can cancel your subscription at anytime by following the steps below:

    1. Compose a new message from our Contact page.

    2. Enter your email.

    3. Enter your name, preferably your subscriber name.

    4. Select "Unsubscribe".

    5. Enter your Profile ID. You can get this from the first email that PayPal sent when you subscribed. Do not include anything else.

    6. Click the "Submit" button.

You can also unsubscribe from your PayPal account. Start by clicking the "Unsubscribe" button found under Add-ons > Flookup > Manage subscription > Subscribe and follow the subsequent instructions.

Is the subscription process secure?

Yes, it is. All transactions are encrypted and at no time during the subscription process is your data exposed. Moreover, we cannot and do not see your credit card information or any other sensitive financial data.

For additional information about our Privacy Policy, please click here.

Do I need a PayPal account to subscribe?

No, you don't. Whereas all payments are handled through PayPal, you can still choose to subscribe with or without an account.

How can I know my subscription status?

You can view your subscription status under "About Flookup". Here's what each message means:

    • Your unlimited trial is active: Your 5-day trial period is still active.

    • Your subscription is active: Your subscription is running properly.

    • Your subscription is inactive: Your subscription has expired.

    • Please subscribe to upgrade Flookup: You either registered the wrong email address or you have not yet subscribed. Please contact us for assistance with the former.

In case you are having trouble with your subscription, you can view troubleshooting tips by clicking here or by heading to Flookup > Manage subscription > Troubleshoot in your spreadsheet menu.

How much data can I process with Flookup?

Flookup does not limit the amount of data you can process overall. However, the amount of data you can process at a time will be affected by the nature of your data and Google's timeout policy.

Got more questions? Click here to view other FAQs.