Pay on a Daily Basis or for Multiple Days · More Options Available Inside

FAQs About Your Subscription

Do I need a PayPal account to subscribe?

No. Whereas all payments are securely handled through PayPal, you can still choose to subscribe with your account or with your card.

Please click here for a step-by-step guide.

Note that your personal financial details are kept secure and private by PayPal. At no time do we see any details except your name, your subscriber email address and your chosen Flookup Plan.

Will I be automatically charged?

Yes. When you start your paid subscription, your account will be automatically charged exactly once but only after your free trial ends.

Please note that, if you are on the old recurring plan, you can cancel your subscription at any time [see how below] and still retain access to Flookup features until the end of the billing period of the plan you had selected.

How do I switch my subscription plan?

If you are currently on a free trial or recurring plan, simply resubscribe by heading to Extensions > Flookup > Manage subscription > Renew subscription and then choose the plan you prefer.

Note that is action will automatically cancel the plan you are currently on to prevent multiple charges in future.

If you need any help with switching your plan, please contact us.

How do I cancel my subscription?

Cancel your subscription by submitting your "Subscriber Email Address" and "Profile ID" through the secure form located in your spreadsheet menu at Extensions > Flookup > Manage subscription > Cancel subscription. You can get your "Profile ID" from any payment confirmation email you received from PayPal or welcome email you received from us.

If it displays an error message instead, please contact us immediately.

Please note that this is only possible if you are on a recurring plan.

How do I view my subscription status?

You can view your subscription status under Extensions > Flookup > Build and status. Here is what each message means:

How much data can I process with Flookup?

Flookup does not limit the amount of data you can process overall. However, the amount of data processed for each function execution will be affected by the nature of your data and our timeout policy.

Functions that you activate by typing formulas directly into a spreadsheet cell timeout after 30 seconds.

Functions that you launch through the spreadsheet menu timeout after 60 seconds for free trials, 240 seconds for "Flookup Standard" and 360 seconds for "Flookup Professional" but there is no limit on the number of times they can be ran.

Got more questions? Click here to view answers on our dedicated FAQ page.