Simple Low-cost Pricing

Questions and Answers to Get You Started

How do I activate my subscription?

You can subscribe in 3 easy steps:

  1. Open the secure form located in your spreadsheet menu under Add-ons > Flookup > Manage subscription > Subscribe.

  2. Enter the email address you used when you created the spreadsheet and click "Proceed". You will be redirected to PayPal where you can complete your subscription with or without account (i.e. using your credit/debit card). If you would like to subscribe without a PayPal account, follow these steps:

    • On the login screen, click "Create account" to open the PayPal Guest Checkout page.

    • Fill in all the required fields. This information IS NOT visible to us.

    • Scroll to the bottom and click "No, I don't want an account now".

    • Click "Pay Now".

  3. Return to your spreadsheet and click the "Update status" button located under Add-ons > Flookup > About Flookup in the spreadsheet menu. This will fetch your updated subscription status.

Will I be automatically charged?

No. As of Flookup Build 665, all new subscriptions will run for one cycle of the billing period and then expire. To continue using Flookup, you will need to renew your subscription.

Those on existing plans can cancel their subscription at any time and still retain premium features until the end of the billing period. If you do not cancel your subscription, you will continue to be automatically charged.

Do I need a PayPal account to subscribe?

No, you don't. Whereas all payments are securely handled through PayPal, you can still choose to subscribe with your account or with your card.

Please note that your personal financial details are kept secure and private by PayPal. At no time do we see anything except your name, your subscriber email address and your Flookup plan.

How do I cancel my subscription?

You can cancel your subscription at anytime by following the steps below:

  1. Open our Contact page.

  2. Enter your email address.

  3. Enter your name, preferably your subscriber name.

  4. Select the "Unsubscribe" option.

  5. Enter your Profile ID. You can get this from the first email that PayPal sent when you subscribed. Do not type or paste anything else.

  6. Click the "Submit" button to complete the process.

You can also unsubscribe from your PayPal account. Start by clicking the "Unsubscribe" button found under Add-ons > Flookup > Manage subscription > Subscribe and follow the subsequent instructions.

How do I view my subscription status?

You can view your subscription status under "About Flookup". Here's what each message means:

    • Your free trial is active: Your trial period is still active.

    • Your subscription is active: Your subscription is running properly.

    • Your subscription is inactive: Your subscription has expired.

    • Please subscribe to activate Flookup: You have either registered the wrong email address or you have not yet subscribed for any plan.

In case you are having trouble with your subscription, you can view troubleshooting tips by clicking here or by heading to Flookup > Manage subscription > Troubleshoot in your spreadsheet menu.

How much data can I process with Flookup?

Flookup does not limit the amount of data you can process overall. However, the amount of data you can process at a time will be affected by the nature of your data and Google's timeout policy.

If you are on our free trial plan, all menu based functions will be limited to running once a day.

Got more questions? Click here to view more answers on our FAQ page.