Educational Institutions with a ".edu" domain can sign up for the Flookup EduPlan and get a 50 percent discount on our recurring plans

Questions and Answers to Get You Started

How do I activate my subscription?

You can subscribe in 3 easy steps:

    1. Open the secure form located in your spreadsheet menu under Extensions > Flookup > Manage subscription > Subscribe.

    2. Enter the email address you used when you created the spreadsheet and click "Proceed". You will be redirected to PayPal where you can complete your subscription with or without an account.

    3. Return to your spreadsheet and click the "Update status" button located under Extensions > Flookup > About Flookup in the spreadsheet menu. This will fetch your updated subscription status.

Will I be automatically charged?

Yes. Once you subscribe you will be automatically charged as per the interval you selected but only after your unlimited free trial period has elapsed.

Please note that can cancel your subscription at any time and still retain premium features until the end of the billing period.

Do I need a PayPal account to subscribe?

No, you do not. Whereas all payments are securely handled through PayPal, you can still choose to subscribe with your account or with your card.

If you would like to subscribe without a PayPal account, simply click "Pay with Debit or Credit card" while you are viewing the login page; this will open a new page where you can fill in your details and subscribe. Be sure to check the "No, I don't want an account now" option.

Please note that your personal financial details are kept secure and private by PayPal. At no time do we see anything except your name, your subscriber email address and your Flookup plan.

How do I cancel my subscription?

You can cancel your subscription at any time by following the steps below:

    1. Open the secure form located at Extensions > Flookup > Manage subscription > Cancel subscription in your spreadsheet menu.

    2. Enter your "Subscriber Email Address" and "Automatic payment ID" or "Profile ID" in the next window. You can get either of these from any payment confirmation email you received from PayPal.

    3. Click the "Submit" button and wait for the confirmation message.

How do I view my subscription status?

You can view your subscription status under "About Flookup". Here's what each message means:

    • Your free trial is active: Your 5 day trial period is active.

    • Your subscription is active: Your paid subscription is active.

    • Your subscription is inactive: Your trial period has ended, your paid subscription has expired or you are using a new account and have not yet subscribed.

    • Please subscribe to activate Flookup: You have either registered a wrong email address or you have not yet subscribed for any plan.

You can view troubleshooting tips by clicking here, if you are having issues with your subscription.

How much data can I process with Flookup?

Flookup does not limit the amount of data you can process overall. However, the amount of data you can process at a time will be affected by the nature of your data and Google's timeout policy.

Got more questions? Click here to view more answers on our FAQ page.