Questions and Answers to Get You Started

How do I activate my subscription?

You can subscribe in 3 easy steps:

    1. Open the secure form located in your spreadsheet menu under Add-ons > Flookup > Manage subscription > Subscribe.

    2. Enter the email address you used when you created the spreadsheet and click "Proceed". You will be redirected to PayPal where you can complete your subscription with or without account (i.e. using your credit/debit card).

    3. Return to your spreadsheet and click the "Update status" button located under Add-ons > Flookup > About Flookup in the spreadsheet menu. This will fetch your updated subscription status.

If you would like to subscribe without a PayPal account, simply click "Pay with credit or debit card" or "Create an account" while you are viewing the login page; this will open a new page where you can fill in your details and subscribe.

Will I be automatically charged?

You have the option of subscribing for a single or recurring cycle of either billing period. If you choose the former, you will need to manually renew your subscription once it expires. If you choose the latter, your subscription will be automatically renewed.

Those on recurring plans can cancel their subscriptions at any time and still retain premium features until the end of their respective billing periods.

Do I need a PayPal account to subscribe?

No, you don't. Whereas all payments are securely handled through PayPal, you can still choose to subscribe with your account or with your card.

Please note that your personal financial details are kept secure and private by PayPal. At no time do we see anything except your name, your subscriber email address and your Flookup plan.

How do I cancel my subscription?

You can cancel your subscription at any time, from your PayPal account. Start by clicking the "Unsubscribe" button found under Add-ons > Flookup > Manage subscription > Subscribe and then follow the subsequent steps.

If you do not have a PayPal account, please contact us.

How do I view my subscription status?

You can view your subscription status under "About Flookup". Here's what each message means:

    • Your free trial is active: Your trial period is still active.

    • Your subscription is active: Your subscription is running properly.

    • Your subscription is inactive: Your subscription has expired.

    • Please subscribe to activate Flookup: You have either registered the wrong email address or you have not yet subscribed for any plan.

In case you are having trouble with your subscription, you can view troubleshooting tips by clicking here or by heading to Flookup > Manage subscription > Troubleshoot in your spreadsheet menu.

How much data can I process with Flookup?

Flookup does not limit the amount of data you can process overall. However, the amount of data you can process at a time will be affected by the nature of your data and Google's timeout policy.

Got more questions? Click here to view more answers on our FAQ page.