SIMPLE, CLEAN-AS-YOU-GROW PLANS
FAQs About Your Subscription
Do I need a PayPal account to subscribe?
No. Whereas all payments are securely handled through PayPal, you can still choose to subscribe with your account or with your card.
Note that your personal financial details are kept secure and private by PayPal.
At no time do we see any details except your name, your subscriber email address and your chosen Flookup Plan.
Will I be automatically charged?
No. When you purchase tokens, your account will only be charged once. Renewal will only be necessary if and when your tokens run out.
Please note that, if you are on one of our old recurring plans, you can cancel your subscription at any time [See How Below] and still retain access to Flookup features until the end of the billing period of the plan you had selected.
How is token use counted?
A token is spent every time you perform a data cleaning task with Flookup. The amount of data you have cleaned is not counted towards the tokens spent, regardless of how much or how little it is.
How do I cancel my subscription?
If you are on a recurring plan, you can cancel it by submitting your email address and "Profile ID" through the secure form located in your spreadsheet menu at Extensions > Flookup Data Wrangler > Manage Subscription > Cancel Recurring Subscription.
You can get your "Profile ID" from any payment confirmation email you received from PayPal or welcome email you received from us.
If it displays an error message instead, please contact us immediately.
How do I view my subscription status?
You can view your subscription status under Extensions > Flookup Data Wrangler > Build and Status. Here is what each message means:
Your free trial is active: The free version of Flookup is active. During this time, you will have access to all functions for evaluation.
Your subscription is active: Your paid subscription is active. During this time, your function access is determined by the plan you chose.
Your subscription is inactive: Your free trial period has either ended or your paid subscription has expired.
Please subscribe to activate Flookup: You have either using a wrong email address or your information is not in our database.
How much data can I process with Flookup?
The amount of data processed for each function execution will be affected by the nature of your data and our timeout policy. In general, very large datasets will necessitate running that function more than once.
Functions will timeout after 45 seconds during your evaluation period, 240 seconds for Flookup Standard and 360 seconds Flookup Professional for your premium plan, but there is no limit on the number of rows you are allowed to clean.