If you would like to subscribe for 5 accounts or more, please contact us for discounted quotes.

You can enjoy Flookup with no surprises - all our plans are nonrecurring

FAQs About Your Subscription

Do I need a PayPal account to subscribe?

No. Whereas all payments are securely handled through PayPal, you can still choose to subscribe with your account or with your card.

Please click here for a step-by-step guide.

Note that your personal financial details are kept secure and private by PayPal. At no time do we see any details except your name, your subscriber email address and your chosen Flookup Plan.

Will I be automatically charged?

No. When you subscribe, your paid plan will run for exactly one billing cycle and then expire automatically.

Please note that, if you are still on one of our old recurring plans, you can cancel your paid subscription at any time and still retain access to Flookup features until the end of the billing period of the plan you had selected.

How do I switch my subscription plan?

Simply cancel the one you are currently on and then resubscribe for the plan you prefer.

If you need any help with switching your plan e.g. if you still have a running subscription but would like to switch, please contact us.

How do I cancel my subscription?

Cancel your subscription by submitting your "Subscriber Email Address" and "Profile ID" through the secure form located in your spreadsheet menu at Extensions > Flookup > Manage subscription > Cancel subscription. You can get your "Profile ID" from any payment confirmation email you received from PayPal or welcome email you received from us.

If it displays an error message instead, please contact us immediately.

How do I view my subscription status?

You can view your subscription status under Extensions > Flookup > About Flookup. Here is what each message means:

How much data can I process with Flookup?

Flookup does not limit the amount of data you can process overall. However, the amount of data processed for each function execution will be affected by the nature of your data and our timeout policy.

In short: Functions that you activate by typing formulas directly into a spreadsheet cell timeout after 30 seconds.

Functions that you launch through the spreadsheet menu timeout after 60 seconds for free trials, 240 seconds for monthly subscriptions and 360 seconds yearly subscriptions.

Got more questions? Click here to view answers on our dedicated FAQ page.