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How to Activate Your Flookup Plan

    1. Submit your email through the secure form located in your spreadsheet menu at Add-ons > Flookup > Manage subscription > Premium plan. You will receive a confirmation email from PayPal upon completion.

      • Please be mindful of the letter case you use. Email addresses are case sensitive.

    2. Update your subscription status by clicking "Refresh" via Add-ons > Flookup > About Flookup.

Key Notes

    • You can subscribe with a PayPal account, a debit card or credit card.

    • You can cancel your subscription any time and retain your premium plan until it expires.

    • If would like to activate Flookup on more than one account, let us know.

Troubleshooting Your Subscription

Head to Add-ons > Flookup > About Flookup via the spreadsheet menu, review your subscription status.

What the Status Messages Mean

  • Your subscription is active: Your subscription is working properly.

  • Your subscription is inactive: Your subscription has expired.

  • Please subscribe to upgrade Flookup: You either registered the wrong email address or you have not yet subscribed. Please contact us for assistance with the former.

  • Please subscribe for a Team Plan: You have 2 or more collaborators sharing the same spreadsheet with edit rights. You can fix this by subscribing for a Team Plan, removing the extra users or changing their usage rights to "Viewer".

Steps to Try:

  • Make sure that you are the owner of the spreadsheet you installed Flookup in. To correct this, simply reinstall Flookup in a spreadsheet you own.

  • If you are logged into 2 different accounts at the same time, Flookup might fail to authenticate correctly. Please ensure that your "Subscriber email" account is the default account or, if possible, sign out of the secondary account.

  • Log into the right account (best in incognito mode), then reinstall Flookup via the spreadsheet menu. You do not need to re-subscribe after doing this.

Don't forget to click the "Refresh" button after trying each of these steps.

How to Cancel Your Subscription

If You Have a PayPal Account

    1. Head to Add-ons > Flookup > Manage subscription > Premium plan.

    2. Click "Unsubscribe" in the resulting window.

    3. Follow the next steps from your PayPal account.

If You Do Not Have a PayPal Account

    1. Compose a new message from our Support page.

    2. Under Subject, select "Unsubscribe".

    3. Under Message, type or paste your Profile ID only.

      • You can get this from the confirmation email PayPal sent when you subscribed.

      • If you type or paste anything except your Profile ID, the process will fail.

    4. Click the "Submit" button.

Privacy

All payments are securely processed through PayPal. The details of any payment we receive e.g. the payment amount, the subscriber email address and name you registered with PayPal, are kept private, confidential and secure. We cannot and do not see your credit card information or any other sensitive financial data.

For additional information about our Privacy Policy, please click here.