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FAQs About Your Subscription
Do I need a PayPal account to subscribe?
Whereas all payments are securely handled through PayPal, you can still choose to subscribe with your account or with your card. Please click here for a step-by-step guide.
Note that your personal financial details are kept secure and private by PayPal. At no time do we see any details except your name, your subscriber email address and your chosen Flookup Plan.
Will I be automatically charged?
After your free trial, you will be automatically switched to a paid plan and your subscription will then renew exactly once every billing cycle.
To find out terms of your free trial, please click here.
Please note that you can cancel your paid subscription at any time and still retain premium features until the end of the billing period of the plan you selected.
How do I switch my subscription plan?
Simply cancel the one you are currently on and then resubscribe for the plan you prefer. Please note that, if you do this during your free trial, it will be voided and your paid subscription will, therefore, start immediately.
If you need any help with switching your plan e.g. if you still have a running subscription but would like to switch, please contact us.
How do I cancel my subscription?
You can cancel your subscription at any time by following these steps:
Open the secure form located in your menu at Extensions > Flookup > Manage subscription > Cancel subscription in your spreadsheet menu.
Enter your "Subscriber Email Address" and "Profile ID" in the next window. You can get the latter from any payment confirmation email you received from PayPal or welcome email you received from us.
Click the "Submit" button and wait for the confirmation message. If you see an error message instead, contact us immediately.
How do I view my subscription status?
You can view your subscription status under Extensions > Flookup > About Flookup. Here is what each message means:
Your free trial is active: Your 3-day free trial is active.
Your subscription is active: Your paid subscription is active.
Your subscription is inactive: Your trial period has either ended, or your paid subscription has expired.
Please subscribe to activate Flookup: This means that you have either registered a wrong Subscriber Email Address or you have not yet subscribed for any Flookup plan.
How much data can I process with Flookup?
Flookup does not limit the amount of data you can process overall. However, the amount of data processed for each function execution will be affected by the nature of your data and our timeout policy.
In short: Functions that you activate by typing formulas directly into a spreadsheet cell timeout after 30 seconds.
Functions that you launch through the spreadsheet menu timeout after 60 seconds for free trials, 180 seconds for monthly subscriptions and 330 seconds for quarterly or yearly subscriptions.