FREQUENTLY ASKED QUESTIONS
What Limitations Does Each Flookup Plan Have?
During your free trial, you can access all Flookup functions. However, the Long Run Mode (LRM) functions, highlighting duplicates, removing duplicates and extracting unique values will timeout after 60 seconds.
After you subscribe however, this timeout allowance will extend to 240 seconds for "Flookup Standard" and 360 seconds for "Flookup Professional". This means you will potentially process 5 times more data for each function execution and, thus, get more work done.
Custom functions that are activated by typing formulas directly into a spreadsheet cell, are not affected by this policy and they will, therefore, continue to timeout after 30 seconds as per Google's policy.
Future updates will introduce an unlimited runtime for menu functions, so please stay tuned.
What Do the Flookup Error Messages Mean?
This is the full list of the default error messages you might encounter while using Flookup. None of them are severe and they will, therefore, not cause any loss of data.
!NullValue: You normalised a list and your function arguments caused the contents of this cell to be deleted.
!NoMatchFound: No results were found to match the criteria you entered.
!FunctionError: The function is not available for the plan you are currently on.
!RankError: You entered an invalid "rank" i.e. a value that is less than one.
!ThresholdError: You entered a "Threshold" value that is less than zero or greater than one.
!IndexError: You entered invalid values for the lookup column or the column from which values are to be returned.
!SubscriptionInactive: Your trial period has ended, your paid subscription has expired or you are using a new account and have not yet subscribed.
How Do I Troubleshoot My Subscription?
In the event that your subscription is not active, simply try any [if not all] of the following troubleshooting steps. Be sure to click the "Update status" button, located at Extensions > Flookup > Build and status, after trying any of these steps:
Make sure that your spreadsheet is not shared with other parties.
Remove your spreadsheet from any shared folder in which it might be located.
Reactivate Flookup inside a spreadsheet you created with your "Subscriber Email Address".
Verify that you are logged into the account you used to install Flookup. If this is not the case, simply log into the right account.
If you are logged into multiple accounts at the same time, Flookup might not authenticate correctly. Please make sure that you are only logged into the account you used to create that spreadsheet. You can read more about this account limitation here.
What OAuth Scopes Does Flookup Request?
All add-ons that request certain sensitive OAuth scopes are subject to verification by Google.
Below is a list of the OAuth scopes that we were granted permission to use, after successfully completing the above verification, and how we use them.
See, edit, create, and delete your spreadsheets in Google Drive: This allows Flookup to read from and write to the spreadsheets found in your Google Drive; spreadsheets in which you have installed and activated the add-on. Flookup cannot process data from any spreadsheet that you have not given it explicit permission to access.
Display and run third-party web content in prompts and sidebars inside Google applications: This scope allows Flookup to display prompts to communicate important messages or to initiate certain functions.
Connect to an external service: Flookup connects to a database within Google's ecosystem to store and retrieve subscription information. This information includes your email address, amount you paid, and the subscription plan you are on.
See your primary Google Account email address: This scope is required by Google, and it allows Flookup to read your email address strictly for the purposes managing your subscription.
See your personal info, including any personal info you've made publicly available: This is the only other scope that is required by Google, but we do not actually use it for any purpose. The only "personal info" we use is the one you provide us in our correspondences or when you subscribe.
How Secure Is My Spreadsheet Data?
We take the security of your data seriously and have therefore built Flookup to be as secure as possible. As fellow netizens, we ensure that our clients enjoy the same levels of privacy and confidentiality we have come to expect and demand ourselves. Here are three questions to help us address this concern:
Do Flookup developers view spreadsheet data? No. It is our policy not to track users or usage patterns outside the script execution metrics [successes and failures] that Google provides by default.
Does Flookup store the spreadsheet data it processes? No, Flookup does not retain any spreadsheet data it processes; we do not have any need to do so. All data is stored on the user's spreadsheet.
Does Flookup share spreadsheet data with third party agents? No, Flookup does not share spreadsheet data to anyone. Your data is exclusively processed on the Google Apps Script server and stored in your spreadsheet.
How does Support treat data that is shared for support? Any spreadsheet data you share with us for additional support is immediately deleted from our records after the reason for sharing it has been resolved. We do not retain such data for any other purpose.
Is Data Stored in My Spreadsheet Encrypted?
Whereas data transmitted between your spreadsheet and the Google Apps Script server is fully encrypted, data stored on your Google Sheets spreadsheet is not encrypted by default. It is, however, secured by your Google account password, meaning that only those you share that data with or those who have your login credentials, can view the same.
To learn how to encrypt your Google Docs, please click here.
How Is General Data Protection Regulation [GDPR] Handled?
Flookup itself is fully GDPR compliant. It also uses Google Cloud services that fully meet GDPR requirements.
To quote Google directly:
Where personal data will be transferred outside of the EU to third countries not covered by adequacy decisions, we commit under our data processing agreements to maintain a mechanism that will facilitate these transfers as required by the GDPR. In 2017, we gained confirmation of compliance from European Data Protection Authorities for our standard contract clauses, affirming that our contractual commitments for Google Workspace and Google Cloud Platform met the requirements to legally frame transfers of personal data from the EU to the third countries that do not provide adequate protection.
If you would like to learn more about Google Cloud services and GDPR, please click here.
How Do I Cancel My Paid Subscription?
In order to cancel your subscription, you have to use the in-app interface.
Simply navigate to the secure form located within the spreadsheet menu at Extensions > Flookup > Manage Subscription > Cancel Subscription, then enter your “Subscriber Email Address” and “Profile ID” before submitting the form.
You can get your "Profile ID" from any payment confirmation email you received from PayPal or welcome email you received from us.
If the form displays an error message instead, please contact us immediately.