FREQUENTLY ASKED QUESTIONS_

What Permissions Does Flookup Request?

Add-ons that request certain sensitive OAuth scopes ("permissions") are subject to verification by Google.

Below is a detailed list of the OAuth scopes that we were granted permission to use (after successfully completing the above verification) and how we use them.

    • View your email address: Flookup views your email address strictly for the purposes managing your subscription.

    • Connect to an external service: Flookup connects to a database within Google's ecosystem to store subscription information. This information, which is retrieved from PayPal, includes your email address, amount you paid and the subscription plan you are on.

    • Display and run third-party web content in prompts and sidebars inside Google applications: Flookup has functions that display prompts to communicate important messages to you or to initiate certain functions. This scope is necessary to accomplish that.

    • See, edit, create, and delete your spreadsheets in Google Drive: This prepares Flookup to read from and write to the spreadsheets found in your Google Drive, in which you have installed and activated the add-on. Flookup cannot process data from any spreadsheet that you have not given it explicit permission to access.

These are the only permissions that Flookup requests and they are viewable during the installation process. Should any of these change in future, we shall update the above information accordingly.

NOTE: Any add-on that has not yet undergone this verification process or has failed to complete it successfully, will show a warning during the installation process. [Learn more]

How Secure Is My Spreadsheet Data?

We take your privacy seriously and have therefore built Flookup to respect it to the highest degree possible. As fellow netizens, we ensure that our clients to enjoy the same levels of privacy and confidentiality we have come to expect and demand ourselves. Here are three questions to help us address this concern:

    • Do Flookup developers view user data? No, it is not our policy track users or usage patterns outside the script execution data (successes and failures) that Google provides by default.

    • Does Flookup transmit spreadsheet data to any third party? No, Flookup does not transmit spreadsheet data to anyone.

    • Does Flookup store the spreadsheet data it processes? No, Flookup does not store any spreadsheet data it processes; we do not have any need to do so.

In addition to the above, any spreadsheet data you share with us for additional support is immediately deleted from our records after the reason for sharing it has been resolved. We do not retain such data for any other purpose.

What Do the Flookup Error Messages Mean?

These are the errors you might encounter while using Flookup. None of them are severe and they will, therefore, not cause any loss of data.

    • !NoResultFound: No results were found to match the criteria you entered.

    • !RankError: You entered an invalid rank i.e. a value that is less than zero.

    • !ThresholdError: You entered a threshold value that is less than zero or greater than one.

    • !IndexError: You entered invalid values for the column to lookup or the column from which values are to be returned.

    • !SubscriptionInactive: Your trial period has ended or your subscription has expired.

Please note that these error messages are specific to Flookup and separate from the default Google Sheets error messages.

How Do I Troubleshoot My Subscription?

In the event that your subscription is not active, simply try any (if not all) of the following troubleshooting steps:

    • Logout and login afresh.

    • Remove your spreadsheet from any shared folder in which it might be located.

    • Make sure that you are the creator of the spreadsheet you are using. If this is not the case, simply reinstall Flookup in a spreadsheet you created.

    • If you are logged into 2 different accounts at the same time, Flookup might fail to authenticate correctly. Please ensure that the account that is the "Subscriber Email Address" is the default account or, if possible, sign out of the secondary account.

    • Login to the right account, then reinstall Flookup via the spreadsheet menu item located at Add-ons > Get add-ons instead of installing it directly from the Workspace Marketplace.

Don't forget to click the "Update status" button, found under "About Flookup", after trying any of these steps.